Privacy Policy
Last Updated: March 30, 2026
At VEKEDA Sports, operated by Ganzhou Haiguo Trading Co., Ltd., we are committed to protecting your privacy. This policy explains how we collect and use your data when you visit our website or inquire about our ball machines.
Information We Collect
Contact Data
Name, email address, phone number, and company name provided via inquiry forms, contact forms, or when you request a quote.
Usage Data
IP address, browser type, device information, and browsing behavior collected automatically to improve our site experience and analyze traffic patterns.
Transaction Data
When you place an order, we collect shipping address and payment information. Payment details are processed securely by our payment partners (PingPong Pay) and are not stored on our servers.
How We Use Your Data
We use your information strictly for the following purposes:
- ✓ Provide accurate quotes and pricing information
- ✓ Process orders and coordinate shipping
- ✓ Deliver technical support and warranty service
- ✓ Send order updates and delivery notifications
- ✓ Improve our website functionality and user experience
- ✓ Comply with legal obligations
We do not share your data with unauthorized third parties. Your information is never sold, rented, or traded for marketing purposes.
Data Sharing & Third Parties
We share your information only with essential service providers to fulfill your orders:
These service providers are contractually obligated to protect your data and use it only for delivery or payment processing purposes.
- Advertising networks or data brokers
- Third-party marketers
- Any entity for monetary gain
Security
We take data security seriously. All transactions are processed through secure gateways and encrypted via SSL (Secure Socket Layer) technology. Your payment information is never stored on our servers.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Cookies & Tracking
We use essential cookies only to:
- Remember your cart and form data
- Maintain website functionality
- Analyze anonymous traffic patterns
We do not use tracking cookies for advertising, retargeting, or third-party analytics that share your data. You can manage cookie preferences in your browser settings at any time.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- ✓ Right to Access — Request a copy of data we hold about you
- ✓ Right to Rectification — Correct inaccurate or incomplete data
- ✓ Right to Deletion — Request removal of your personal information
- ✓ Right to Object — Opt-out of data processing
- ✓ Right to Portability — Receive your data in a transferable format
To exercise these rights, please contact us at haiguo_trading@yeah.net with the subject line “Privacy Request”.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Processing your orders and providing customer support
- Complying with legal obligations (tax records, warranty documentation)
- Resolving disputes and enforcing agreements
If you request deletion, we will remove your personal information from our active systems within 30 days, subject to legal retention requirements.
International Data Transfers
As a global business with warehouses in China, USA, Australia, and Denmark, your information may be transferred to and processed in these countries. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to this page. We encourage you to review this page periodically for updates.
If we make material changes, we will notify you via email or through a notice on our website.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact our privacy team:
We typically respond within 2 business hours.